Terms & Conditions
Welcome to the Speed-Cargo platform. By accessing our platform and using our services, you agree to be bound by these Terms of Conditions (T&C). Our service offers the transportation of goods from China to Benin, allowing online registration of packages and full tracking of the shipment until receipt. Please read these policies carefully before using our platform.
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1. Service presentation
Speed-Cargo.com is a logistics platform offering goods transportation from China to Ghana and soon to Benin. Our service includes online parcel registration, order management, and tracking of the shipping process through to receipt.
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2. Services Offered
Speed Cargo provides the following services:
- Transport of goods from China to Ghana and soon to Benin.
- Online parcel registration via our website.
- Real-time tracking of the shipping process through to receipt.
- Additional services including packing, temporary storage and delivery to destination.
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​3. Registration & User Accounts
- Account creation: To use our services, you must create an account on our platform. You agree to provide accurate and up-to-date information when registering.
- Account security: You are responsible for maintaining the confidentiality of your login and password. You are responsible for all activities that occur under your account.
- Right to Suspend or Cancel Member Account: Speed-Cargo reserves the right to suspend or cancel your account in the event of any violation of these Terms & Conditions, fraudulent or abusive use of the service, or for any other reason deemed necessary to protect the integrity of our platform.
4. Parcel Registration and Tracking
To use our services, you must :
- Register your parcels online, indicating the required details (description of goods, weight, dimensions, etc.) Make sure that the details provided are accurate and complete.
- Our service allows you to track the status of your parcels from dispatch to receipt. You'll be kept informed of the various stages in the delivery process
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5. Terms of use
By using our platform, you agree to the following conditions:
- You are responsible for the accuracy of the information provided when registering packages. You must ensure that the goods shipped comply with customs and legal regulations.
- You must comply with local and international regulations governing the transport of goods.
- Illegal, dangerous or prohibited goods are not permitted.
-You agree to use our services lawfully and in accordance with these T&Cs. Any fraudulent or abusive use of the platform is prohibited.
6. Pricing & Payment
- Shipping charges and other services are indicated on our website and may be subject to change. Applicable charges will be clearly indicated during the ordering process.
- Payment for services must be made in the manner specified on our website. Speed Cargo reserves the right to suspend or cancel any service in the event of non-payment.
- All transactions are secure and payment information is protected.
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7. Privacy and Personal Data Protection
- Speed-Cargo is committed to protecting the confidentiality of your personal information.
- Your data will only be used to process your orders and improve our services.
- We use advanced security measures to protect your information from unauthorized access.
- for more details see: Speed-Cargo Privacy Policy
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8. Responsibility
- Speed Cargo is responsible for the security and integrity of packages during transport.
- In the event of loss or damage, you must notify Speed Cargo immediately for a claim.
-Speed Cargo undertakes to use all reasonable means to ensure the smooth running of the services offered. However, we cannot guarantee delivery without delay or incident.
- Speed Cargo will not be held responsible for delays caused by events beyond our control (natural disasters, strikes, etc.).
- Speed Cargo will not be liable for any consequential loss or damage resulting from the use of our services, including late delivery or misregistration of packages.
9. Claims & Disputes
- In the event of a problem with your shipment, you can file a complaint via our website or by contacting our customer service department.
- Disputes will be resolved in accordance with the laws in force in the countries concerned.
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10. Modification of the Use Policy
- Speed Cargo reserves the right to modify these T&Cs at any time.
- The modifications will be published on our website and will take effect as of their publication.
- It is your responsibility to regularly consult the T&Cs to remain informed of any changes.
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11. Contact
For any questions or assistance, please contact our customer service:
- Email: info@speed-cargo.com
- Phone: +86 138 1412 4075 (China 🇨🇳) / +229 41 65 84 84 (Benin 🇧🇯)
- Address: yiwu, zhejiang, China
By using Speed Cargo's services, you accept these terms and conditions. Thank you for your trust and cooperation.
Date of last update : 06-10-2024
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